After 23 years of living in a three-story old Victorian, my fellow empty-nester and I seized the opportunity to move to a smaller but comfortable co-op apartment. When the home moves, so does the home office, but not without difficulties. I won’t recite the whole tale, chapter and verse. Suffice to say that it took five days to get a working telephone jack installed properly in the right room, four days to restore a DSL connection and 14 days to get a cell phone that functions inside the building. During this transition period, I spent about six hours on the telephone with automated answering systems, three hours on hold, two hours talking to pleasant but poorly informed “tech” people in India and The Philippines, an hour on the telephone with Americans, and three hours talking to the four telephone company employees who were dispatched to my home. I also had
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